At the window
A patient is checking in. The other line rings. Your team can talk to the person in front of them or pick up the phone. The caller who waits hears voicemail.
For office managers
The phone rings while you are checking someone in.
Lunch, the second line, and the calls after you lock the door. Aria is an AI receptionist that answers those inbound calls, checks insurance eligibility while the patient is still on the phone, and books the visit.
A 30-minute walkthrough. The team responds within 24 hours.
The day
Four moments the line gets away from the desk.
You already know these. They are the reason the morning huddle looks calm and the voicemail box does not.
Lunch
The desk thins out. New patients do not pause because the office is eating. Those calls still need an answer. Lunch-hour coverage.
After you lock the door
The building is closed. People still call about a first visit or a toothache. If the line goes to voicemail, you find it in the morning. After-hours answering.
Insurance on hold
Eligibility often sits on a payer line while the schedule is already moving. Aria is built to run that check during the booking call, not after the patient hangs up. Insurance on the call.
What Aria does
The same work, on the calls the desk cannot take.
Answer the call, check eligibility, book the visit, and take payment — then the website and Google work that sends the call in the first place.
Every assigned inbound line
Aria answers every assigned inbound line, day or night, including overflow when the desk is with a patient. Voice, chat, and SMS. See the platform.
Eligibility during the call
Aria can collect member ID and date of birth, run eligibility through dental clearinghouses, read back deductibles and remaining benefits, estimate patient cost, and offer to collect — including dependents.
Open Dental write-back
Open Dental write-back is live, so the booked visit can land in the schedule you already run. Google Calendar sync is available today. Dentrix and Eaglesoft are on the roadmap. Open Dental · Integrations.
Payment on the call
If a card is on file, Aria can charge it before the patient hangs up. A new patient can get a secure payment link by text during the same conversation.
HIPAA, with a BAA
Production Voice AI is HIPAA-compliant under a signed BAA. Data is encrypted in transit and at rest. Security.
Websites, SEO, and Google
The same team also builds the dental website, local SEO, Google Business Profile, and ads — so the call those pages produce is answered. Marketing.
See it
Book the demo the homepage already uses.
A 30-minute walkthrough. Bring the hour that actually breaks the desk: check-in, lunch, or the after-hours voicemail.
You stay in control
You decide what Aria finishes and what comes back to a person.
Aria is the front desk on the calls you assign. Your team steps in on the transfer rules you set.
- Clinical questions — pain, medication, post-op — escalate to your team. Aria leaves the conversation with the message, so the person who calls back is not starting from zero.
- When the desk is open, Aria can forward the call to the front desk. When the desk is not open, Aria can leave a callback with the question.
- The longer brief — what is allowed to finish on the call, and what must be handed off — is the transfer rules write-up.
Questions office managers ask
Short answers, from the product as it is described today.
Will Aria replace the front desk?
No. Aria works alongside your team, handling overflow and after-hours calls, including the ones that ring while someone is being checked in. The people at the window stay with the patient in front of them.
Can Aria check insurance while the caller is still on the line?
Yes. During the call, Aria can collect member ID and date of birth, run eligibility through dental clearinghouses, read back deductibles and remaining benefits, estimate patient cost, and offer to collect. That includes when a parent calls for a dependent.
Does the booked visit land in Open Dental?
Open Dental write-back is live, so Aria can write the appointment back when that connection is in place. Google Calendar sync is available today. Dentrix and Eaglesoft are on the roadmap.
Can Aria take a payment on the call?
Yes. If the patient has a card on file, Aria can charge it during the call. For a new patient, Aria sends a secure payment link by text during the same conversation.
Who decides when a call goes to a person?
You do. Your team steps in on the transfer rules you set. Clinical questions — pain, medication, post-op — escalate to your team with the conversation attached. When the desk is open, Aria can forward the call. When it is not, Aria can leave a callback with the question.
How do I book a demo?
Use the demo form on the contact page. It is a 30-minute walkthrough, and the team responds within 24 hours. You can also email AriaDental@Velzyx.ai.
Next
Bring the hour the phones actually break.
Book a 30-minute demo, or email AriaDental@Velzyx.ai. The team responds within 24 hours.