Demos
See Aria handle real calls, end-to-end.
Six unedited scenarios. No marketing voiceover. Just the AI doing the work the front desk used to do — insurance verification, scheduling, parent-for-child, SMS billing, recall outreach, and history lookup.
1. Insurance Verification
Why this matters: Aria reads back annual maximum, deductible, preventive coverage, and exam frequency in 90 seconds. Front-desk staff used to do this manually after the call — if they remembered.
Press play and watch both sides. The left is Aria’s verification workspace — member lookup, eligibility stamp, benefits dashboard. The right is the patient’s benefits summary, populating in real time.
Aria’s verification workspace
Member lookup
Resolving caller against carrier records
Member ID Card
aria
Daniel Reyes
DOB10/17/1985
MemberBT····751
CarrierBlueCross BlueShield
Standing by — waiting for caller info
Looking up member · connecting to carrier…
Member matched · carrier records pulled
Eligibility
Real-time 270/271 with carrier
Active
Awaiting member match
Submitting 270 eligibility request…
271 received · coverage confirmed
Benefits breakdown
Annual max · deductible · coverage tiers
Annual maximum
$0
Used $0Available $2,500
Deductible
$0/$50
Met $0Remaining $50
Preventive
100%
Basic
80%
Major
50%
Allowed procedures
Cleanings · 2 per year, 6 months apart
Routine exams · 2 per year
Bitewing X-rays · 1 set / year
Panoramic X-ray · every 3 years
Awaiting eligibility response
Parsing benefits · coverage tiers…
Benefits parsed · reading back to caller
Patient Benefits Summary
Smith Family Dental
Patient Benefits Summary · Plan Year 2026
Daniel Reyes
Member BT····751 · Self
Identity
PatientDaniel Reyes
Date of birthOct 17, 1985
CarrierBlueCross BlueShield PPO
Plan year2026
Plan limits
Annual maximum$2,500
Deductible$50 · Met $0
Coverage
Preventive100% · no deductible
Basic services80% after deductible
Major services50% after deductible
Frequency
Cleanings2 / year · every 6 mo
Routine exams2 / year
Bitewing X-rays1 set / year
Panoramic X-rayEvery 3 years
Verified live with carrier
Generated by Aria · 00:00
2. New Appointment — Patient Books Implant Consultation
Why this matters: Caller asks for an implant consultation, Aria checks the slot, books it with the doctor, and texts a confirmation in 60 seconds. Zero human touch.
Press play and watch both sides. The left shows what Aria does behind the scenes — calendar lookup, practice management booking, SMS dispatch. The right is Mike’s phone, mid-call.
Aria’s workspace
Calendar lookup
Dr. Smith · This week
Sun10
Mon11
Tue12
Wed13
Thu14
Fri15
Sat16
Standing by — waiting for caller’s preferred time
Searching availability…
Available — Mon 11:00 AM with Dr. Smith
Practice management
Writing appointment to schedule
Appointment details
Patient
Mike Patterson
Provider
Dr. Smith
Type
Implant Consultation
Date
Monday, May 11, 2026
Time
11:00 AM · 60 min
Drafting…
Awaiting confirmed slot
Writing to practice management…
Booked — appointment ID generated
SMS dispatch
Confirmation to Mike
Hi Mike — your implant consultation is confirmed for Monday, May 11 at 11:00 AM with Dr. Smith. Reply STOP to opt out.
Standing by
Composing…
Sent · delivered to (···) ···-5555
Mike’s phone
10:58
Messages
now
Smith Family Dental
Hi Mike — your implant consultation is confirmed for Monday, May 11 at 11:00 AM with Dr. Smith. Reply STOP to opt out.
incoming call
Smith Family Dental
mobile · (949) 775-3306
00:00
Full transcript
AriaThank you for calling Smith Family Dental. This is Aria. How can I help?
PatientHi. I'd like to book an appointment with Dr. Smith.
AriaI'd be happy to. Can I get your name?
PatientMike Patterson.
AriaThanks, Mike. What type of appointment do you want to come in for?
PatientYeah, I needed to come in for a tooth implant consultation.
AriaOkay, great. When are you thinking about coming in?
PatientUm, do you have anything open for this Monday at, like, 11 a.m.?
AriaYeah, let me check that for you. Yes, I have 11 a.m. open this Monday with Dr. Smith. Which phone number would you like me to text you your appointment confirmation?
PatientOkay, great. Thank you so much. Yeah, can you send me the confirmation to 949-657-5555? Do you know how long the consultation takes?
AriaYeah, the consultation will take about an hour. They may do some X-rays as well, and then you'll see the doctor and he'll go over everything with you.
PatientOkay, cool. Thank you so much.
AriaYou're very welcome, Mike. We will see you Monday at 11:00. If you have any questions, you can give us a call 24/7. Enjoy your weekend.
PatientGreat, thank you. You as well.
3. New Appointment — Parent Books for Child
Why this matters: First-visit pediatric flow with longer slot, dependent insurance check on parent's plan, new-patient paperwork link sent by SMS. The whole flow is dental-specific — not a generic chatbot script.
Audio file not yet uploaded.
Full transcript
AriaThank you for calling Smith Family Dental. This is Aria. How can I help?
PatientHi, I'd like to book my son for a cleaning. He's six.
AriaOf course. Is this his first visit, or has he been seen before?
PatientFirst visit.
AriaWelcome to the practice. Your name first?
PatientRachel Kim.
AriaThanks, Rachel. And your son's name and date of birth?
PatientEthan Kim. November fourth, twenty nineteen.
AriaGot it. For first-visit children, we schedule a forty-five minute appointment — a gentle introduction to the chair, a basic exam, and a cleaning if Ethan is comfortable. Are you bringing dental insurance for him?
PatientYes, he's on my Aetna plan.
AriaGood news — we're in network with Aetna. Best phone number to reach you?
PatientFive-five-five, three-one-four, eight-two-nine-zero.
AriaDr. Patel sees children Wednesday and Friday mornings. I have Wednesday December thirteenth at ten, or Friday December fifteenth at nine-thirty. Which works?
PatientWednesday morning.
AriaBooked. Ethan, Wednesday December thirteenth, ten AM. I'm texting you a link with new-patient paperwork — please complete before Wednesday — plus the office address and what to expect for a child's first visit.
PatientThank you so much.
AriaSee you Wednesday, Rachel.
4. SMS Billing Link for Copay
Why this matters: Patient remembers a missed copay, Aria sends a secure payment link by text in seconds, payment confirmed. No follow-up letter, no aging A/R, no awkward second call.
Audio file not yet uploaded.
Call transcript
AriaThank you for calling Smith Family Dental. This is Aria.
PatientHi, I just left my appointment and I think I forgot to pay my copay.
AriaNo problem at all. Let me pull up your visit.
AriaI see — you had a cleaning today with Dr. Patel. Your copay is twenty-five dollars. Would you like me to text you a secure payment link?
PatientYes please.
AriaSent. The link is in your messages — takes about thirty seconds. You'll get a receipt by text and email when the payment goes through. Anything else?
PatientThat's it. Thanks!
AriaHave a great day.
SMS thread that follows the call
Hi Mark — here's your secure payment link for the $25 copay from today's visit with Dr. Patel: pay.ariadental.ai/m/9k4-2fp
Takes about 30 seconds. You'll get a receipt by text and email once it's processed. Reply STOP to opt out anytime.
Takes about 30 seconds. You'll get a receipt by text and email once it's processed. Reply STOP to opt out anytime.
Done, thanks!
Got it — payment of $25.00 received. Receipt sent to your email on file. See you at your next visit.
5. Recall Automation
Why this matters: Aria identifies overdue patients every morning, sends personalized SMS with three slot options, and books the ones who reply — before the front desk pours coffee. Every reactivated patient is $500–$1,500 in treatment value.
Audio file not yet uploaded. The voiceover narrates what the dashboard panel below shows.
Recall queue — this morning
47
patients identified
12
replied within 1 hour
7
booked, zero staff touch
Sarah M.Booked Tue 10:00 AM
David K.Booked Thu 2:00 PM
Priya R.Replied — needs eve
Marcus T.Sent 9:14 AM
Linda C.Sent 9:14 AM
Voiceover transcript
AriaAria continuously monitors your patient base for overdue recalls.
AriaThis morning, Aria identified forty-seven patients who haven't visited in over four months and are due for preventive cleaning.
AriaEach one receives a personalized SMS with a one-tap booking link. The message includes their name, the procedure type, and three available appointment times based on their preferred provider.
AriaWhen a patient replies with their preferred slot, Aria books it automatically and updates your practice management system — no front-desk intervention.
AriaThis morning, twelve patients responded within an hour. Seven booked their next appointment without a single staff touch.
Sample patient SMS thread
Hi Sarah — Aria here from Smith Family Dental. Hope you're doing well. We noticed it's been a few months since your last cleaning, so your provider Dr. Patel reserved a few openings for you:
1) Tuesday Dec 12, 10:00 AM
2) Thursday Dec 14, 2:00 PM
3) Friday Dec 15, 9:00 AM
Reply 1, 2, or 3 to book — or call us anytime at (555) 123-4567. We've missed you. Reply STOP to opt out.
1) Tuesday Dec 12, 10:00 AM
2) Thursday Dec 14, 2:00 PM
3) Friday Dec 15, 9:00 AM
Reply 1, 2, or 3 to book — or call us anytime at (555) 123-4567. We've missed you. Reply STOP to opt out.
1
You're booked — Tuesday Dec 12, 10:00 AM with Dr. Patel. Confirmation will arrive 24 hours before. See you then.
6. Past Appointment History Lookup
Why this matters: Aria retrieves prior visit detail, exam findings, and the flagged follow-up — then books the next appointment in one breath. Front desks usually need three minutes and a chart.
Audio file not yet uploaded.
Full transcript
AriaThank you for calling Smith Family Dental. This is Aria. How can I help?
PatientHi, this is Jennifer Lopez. I'm trying to remember when I was last in — can you tell me?
AriaOf course. Can you confirm your date of birth?
PatientApril twenty-second, nineteen ninety-two.
AriaI see you. Your last visit was September eleventh — a routine cleaning and exam with Dr. Patel. Before that, you came in March twenty-eighth for a cleaning, and the visit before that was September eighth of the prior year — a cleaning plus a panoramic x-ray.
PatientWas anything else done at the September visit besides the cleaning?
AriaAt your September eleventh visit, Dr. Patel did a comprehensive exam including periodontal screening, took two bitewing x-rays, and noted a small area of concern on tooth number nineteen — your lower right molar — flagged for a three-month follow-up.
PatientRight, I forgot about that. Can you book me?
AriaOf course. I have openings Monday at eleven, Wednesday at three, or next Friday at ten. Which works?
PatientWednesday at three.
AriaBooked. Wednesday December thirteenth, three PM with Dr. Patel for the evaluation of tooth nineteen. I'm texting you a confirmation now. Anything else?
PatientNo, thank you so much.
AriaSee you Wednesday, Jennifer.