Building your Aria
Step 1 of 7
Step 1 · The practice
Whose reception line are we building?
Start with your practice name and what you focus on. This is the first thing Aria will say when the phone rings.
GeneralWellness, exams, vaccines
Emergency & ER24/7 triage, surgery, urgent
SpecialtyOncology, cardio, ortho
Mobile / house-callOn-the-road appointments
Step 2 · What Aria owns
Pick the loops you want closed.
Toggle on the work Aria should own. Each one changes what shows up on your operator dashboard. You can dial anything back later.
Answer calls (24/7)
Every ring picked up in under two seconds — daytime, after-hours, holidays.
✱ Adds a live-call panel with transcript, intent, and takeover button.
Book wellness visits
Captures pet name, species/breed, reason, and holds the right slot length.
✱ Adds a booking queue with species/breed tags and slot-length matching.
After-hours triage
Screens urgency, gives ER-first guidance, and routes to your on-call vet.
✱ Adds an after-hours triage panel with red/yellow/green flags.
Vaccine & wellness recall
Dials pet owners whose vaccines / annual exams are due — books them back in.
✱ Adds an outbound recall dashboard with per-day dial limits and outcomes.
Rx refill requests
Takes refill requests, verifies against chart, and preps the pharmacy.
✱ Adds an Rx queue with chart-verification and pickup-ready SMS.
Payments & estimates
Takes card payments on-call for surgical deposits and outstanding balances.
✱ Adds a Stripe write-back queue with confirmation SMS to the pet owner.
After-hours only mode
Evenings, weekends, holidays. Your team owns the day.
✱ Runs Aria only outside business hours — reception stays primary during the day.
Overflow only mode
Aria backs up your front desk during peak hours.
✱ Aria picks up only when the phone rings past reception. Silent otherwise.
Step 3 · Channels
Where should Aria show up?
Every channel has the same brain and the same rules. Toggle on the surfaces you want to run today.
Voice
Every call answered in under two seconds. Full transcript on every conversation.
Incoming call · 0:14
(415) 555-0142
Aria answering…
"Thanks for calling. Are you a current patient, or would you like to book your first visit?"
Website chat
A small pearl in the corner. Books, verifies, and answers in the same voice.
Aria · online
Hi! Are you taking new patients?
We are — welcome. What day works for a first visit?
Thursday afternoon if possible.
Thursday 3:20pm is open. Want me to hold it?
SMS
Two-way texting that behaves like your best team member. Reschedules, confirmations, and follow-ups.
Aria — front deskText · Today 2:14pm
Hi Maria — you're on for Thursday at 3:20. Want me to text you a reminder the morning of?
Yes please.
Done. See you Thursday. 🦷
Step 4 · Voice identity
Pick the voice callers will love.
Play each voice, then pick the one your patients would trust with their day.
Prefer a different voice? Hear all 17 on /voices/
Or clone your own voice
Upload sample →
Send a 60-second sample and we'll build a proprietary voice tuned for your brand.
Step 5 · Personality
How should Aria feel on the line?
Pick one. This shapes phrasing, pacing, and how much small talk lives in every call.
Warm
"So glad you called — let's find a time that works for you."
Clinical
"To confirm, you're scheduling a hygiene appointment. Is that correct?"
Concise
"Thursday, 3:20. Any conflicts?"
Multilingual
"Hola — puedo continuar en español. ¿En qué le ayudo?"
Step 6 · Hours & handoff
When should Aria run, and when should a human take over?
Set your hours of operation, then decide the moments Aria hands the call to a human on your team.
Autonomy dial
After-hours
OffAfter-hoursOverflowPrimary
Aria runs only outside your team's working hours. Days stay with your front desk.
Step 7 · Systems of record
Where should Aria write everything down?
Toggle on the systems that already run your practice. Aria writes to them the way a great front desk would — appointments, notes, and payments end up where they belong.
Cs
Cornerstone / Avimark
Bi-directional. Aria reads your PIMS and writes appointments, notes, and Rx back.
✱ Aria writes appointments, patient notes, and prescriptions back to your PIMS.
Ez
ezyVet
Live bookings, patient chart updates, and Rx flags in ezyVet.
✱ Aria writes appointments, notes, and Rx alerts back to ezyVet.
Pv
ProVet / IDEXX Neo
Reads schedule and writes booked visits back with species/breed tags.
✱ Aria writes visits and species-specific notes back to ProVet or IDEXX Neo.
GC
Google Calendar
Live-writes appointments and blocks. Reads existing holds.
✱ Aria writes appointments to your team's shared Google Calendar in real time.
St
Stripe / CareCredit
On-call payments and surgical deposits with automatic write-back.
✱ Aria takes payments on-call and writes them back with the patient reference.
Write-back proof: Aria doesn't just talk. It logs every appointment, note, and payment into the system you already trust — with a full transcript audit trail behind it.
Almost done · Review
Your Aria for your practice.
Here's the front desk you just built. Book a deploy call and we'll turn this into a live number, live chat, and a live SMS thread — usually inside a week.
Aria for your practice
Configuration summary
0
Estimated jobs per week
Based on your hours & the loops you selected. Actual volume varies by patient base.
Saved. Come back when you're ready.