Building your Aria
Step 1 of 7
Step 1 · The practice
Whose dispatch line are we building?
Start with your business name and the trade you run. This is the first thing Aria will say when the phone rings.
HVACInstall, repair, maintenance
PlumbingEmergency, install, drain
ElectricalPanel, wiring, EV chargers
CleaningResidential, commercial, deep
LandscapingDesign, maintenance, seasonal
Step 2 · What Aria owns
Pick the loops you want closed.
Toggle on the work Aria should own. Each one changes what shows up on your operator dashboard. You can dial anything back later.
Emergency calls (24/7)
Aria picks up burst-pipe, no-heat, power-out calls in under 2 seconds — day or night.
✱ Adds an emergency queue with severity flag and dispatch fast-track.
Job booking
Captures address, service needed, access notes, and holds a slot.
✱ Adds a booking queue with property notes and technician-match tags.
Dispatch & tech routing
Routes booked jobs to the closest available technician on your team.
✱ Adds a dispatch panel with tech availability, ETA, and travel time.
Estimate follow-up
Calls back estimate leads that ghost — books them or captures reason.
✱ Adds an estimate-recovery dashboard with lost-reason and re-quote workflows.
Seasonal maintenance recall
Dials past customers for spring/fall tune-ups and books the visit.
✱ Adds a recall dashboard with season windows and outreach outcomes.
Deposits & invoices
Takes card deposits on-call for scheduled work; reads invoice balances.
✱ Adds a Stripe write-back queue with SMS receipts to the homeowner.
After-hours only mode
Evenings, weekends, holidays. Your dispatchers own the day.
✱ Runs Aria only outside business hours — dispatcher stays primary during the day.
Overflow only mode
Aria backs up your dispatch line during storm surges and busy Mondays.
✱ Aria picks up only when the phone rings past the dispatcher. Silent otherwise.
Step 3 · Channels
Where should Aria show up?
Every channel has the same brain and the same rules. Toggle on the surfaces you want to run today.
Voice
Every call answered in under two seconds. Full transcript on every conversation.
Incoming call · 0:14
(415) 555-0142
Aria answering…
"Thanks for calling. Are you a current patient, or would you like to book your first visit?"
Website chat
A small pearl in the corner. Books, verifies, and answers in the same voice.
Aria · online
Hi! Are you taking new patients?
We are — welcome. What day works for a first visit?
Thursday afternoon if possible.
Thursday 3:20pm is open. Want me to hold it?
SMS
Two-way texting that behaves like your best team member. Reschedules, confirmations, and follow-ups.
Aria — front deskText · Today 2:14pm
Hi Maria — you're on for Thursday at 3:20. Want me to text you a reminder the morning of?
Yes please.
Done. See you Thursday. 🦷
Step 4 · Voice identity
Pick the voice callers will love.
Play each voice, then pick the one your patients would trust with their day.
Prefer a different voice? Hear all 17 on /voices/
Or clone your own voice
Upload sample →
Send a 60-second sample and we'll build a proprietary voice tuned for your brand.
Step 5 · Personality
How should Aria feel on the line?
Pick one. This shapes phrasing, pacing, and how much small talk lives in every call.
Warm
"So glad you called — let's find a time that works for you."
Clinical
"To confirm, you're scheduling a hygiene appointment. Is that correct?"
Concise
"Thursday, 3:20. Any conflicts?"
Multilingual
"Hola — puedo continuar en español. ¿En qué le ayudo?"
Step 6 · Hours & handoff
When should Aria run, and when should a human take over?
Set your hours of operation, then decide the moments Aria hands the call to a human on your team.
Autonomy dial
After-hours
OffAfter-hoursOverflowPrimary
Aria runs only outside your team's working hours. Days stay with your front desk.
Step 7 · Systems of record
Where should Aria write everything down?
Toggle on the systems that already run your practice. Aria writes to them the way a great front desk would — appointments, notes, and payments end up where they belong.
ST
ServiceTitan
Bi-directional. Aria reads dispatch board and writes jobs, notes, and payments back.
✱ Aria writes jobs, technician assignments, and payments back to ServiceTitan.
Hc
Housecall Pro
Live-writes jobs and customer records to Housecall Pro.
✱ Aria writes jobs, notes, and customer info back to Housecall Pro.
Jb
Jobber
Reads schedule and writes booked jobs back with property notes.
✱ Aria writes jobs and property notes back to your Jobber account.
GC
Google Calendar
Live-writes appointments and blocks. Reads existing holds.
✱ Aria writes appointments to your team's shared Google Calendar in real time.
St
Stripe / Square
On-call deposits and invoice payments with automatic write-back.
✱ Aria takes payments on-call and writes them back with the customer reference.
Write-back proof: Aria doesn't just talk. It logs every appointment, note, and payment into the system you already trust — with a full transcript audit trail behind it.
Almost done · Review
Your Aria for your practice.
Here's the front desk you just built. Book a deploy call and we'll turn this into a live number, live chat, and a live SMS thread — usually inside a week.
Aria for your practice
Configuration summary
0
Estimated jobs per week
Based on your hours & the loops you selected. Actual volume varies by patient base.
Saved. Come back when you're ready.